Service 09
Technology consulting & managed IT
Practical technology planning, administration and support with specialist referrals when advanced or regulated work is required.
Keep everyday technology organised, supported and aligned with the business.
What this can improve
What Trai can implement
- 01Microsoft 365 and Google Workspace
- 02Identity and access management
- 03Help desk and device coordination
- 04Subscriptions, backup and continuity planning
What we can include in your project
We confirm the exact scope, provider requirements and costs in your proposal. These are possible inclusions, not an automatic bundle.
Account and subscription ownership
Document domains, email, cloud storage and business software. Separate administrator access from everyday use and record renewal responsibilities.
People and device workflows
Configure suitable Google Workspace or Microsoft 365 accounts, permissions and onboarding or offboarding steps. Coordinate devices, mobile access and network requirements with relevant providers.
Backup and continuity planning
Identify critical information and the recovery needs of the business. Review backup coverage, restore tests and practical workarounds for common outages.
Support with an agreed boundary
Define supported systems, contact methods, service hours and escalation paths. Specialist cybersecurity, network or hardware work can be coordinated where it is outside the agreed service.
A practical example
A new team member receives the accounts and permissions needed for their role. When they leave, access is removed, business records are retained appropriately and shared credentials are not left behind.
What to bring to the first conversation
Bring an account inventory, subscription list, device types and current support arrangements. Share access through an approved secure method, never the public contact form.
Common questions
Is support available 24/7?
Do not assume it is. Coverage, response targets, emergency arrangements and exclusions are defined in the support agreement before work starts.
Can you work with our existing IT provider?
Yes, with clear responsibility and authorised access. We can focus on integrations, business systems or implementation while another provider manages infrastructure.
Is cloud storage the same as a backup?
Not necessarily. Synchronisation can copy deletions or unwanted changes. We review recovery features, retention and restore requirements for the actual platform.
Clear boundaries
Technology and implementation, with the right people involved.
Trai provides technology, implementation and general business consulting. Where your project requires licensed financial, legal, tax, telecommunications or other professional advice, we work with your chosen qualified adviser or connect you with an appropriate provider.
A useful place to start
What’s slowing your business down?
Bring the messy workflow, the missed calls or the system nobody trusts. We’ll help you find a sensible next step.