Service 01
AI reception & voice agents
Customer-facing AI that is clearly identified, carefully scoped and connected to your real team.
Answer more calls, qualify enquiries and hand people to the right human.
What this can improve
What Trai can implement
- 01AI receptionist setup
- 02Call flows and escalation rules
- 03CRM and booking integration
- 04Testing, monitoring and team training
What we can include in your project
We confirm the exact scope, provider requirements and costs in your proposal. These are possible inclusions, not an automatic bundle.
A clear, limited call-handling role
Define opening hours, service areas, common questions, enquiry fields and the jobs the agent must not accept. Callers hear that they are speaking with AI and can ask for a person.
Useful information, not just a transcript
Capture the caller’s contact details, job type, location and preferred next step. Where supported, send a structured summary to your CRM or job system with an owner and follow-up task.
Bookings and reliable handovers
Connect approved appointment types and availability, with checks for duplicate bookings. Set overflow, after-hours and failed-transfer rules so requests do not disappear when a team member is unavailable.
Testing and ongoing controls
Test difficult names, interruptions, complaints and provider outages. Agree recording and transcription requirements, restricted topics, monitoring, retention and who can change the agent’s instructions.
A practical example
An after-hours caller asks about a leaking tap. The agent identifies itself, checks the approved service area, records the request and sends your team a summary. It does not diagnose a hazard or promise emergency attendance; urgent or uncertain situations follow your approved human escalation process.
What to bring to the first conversation
Bring your current phone setup, opening hours, approved FAQs, service areas, booking rules and the person responsible for escalations. We agree the call flow before connecting live callers.
Common questions
Can it replace every phone call?
No. It is best used for defined enquiry and booking tasks. Complaints, emergencies, unusual jobs, sensitive matters and commitments outside its authority need a person.
Can we keep our existing number?
Often a forwarding or provider integration is possible. We check your current carrier, number ownership and costs before recommending a setup; porting is not assumed.
Will calls be recorded?
Only where recording is part of the agreed setup and appropriate notice or consent has been addressed. Recording and transcription are separate choices, not automatic inclusions.
Clear boundaries
Technology and implementation, with the right people involved.
AI supports your team. Sensitive, consequential and exception decisions stay with an authorised person.
A useful place to start
What’s slowing your business down?
Bring the messy workflow, the missed calls or the system nobody trusts. We’ll help you find a sensible next step.